The easiest way to record a greeting on a call handler in Cisco Unity Connection is to use the Greetings Administrator, but access to it requires some setup. One thing that’s always bugged me is that whenever anyone writes about configuring access to a Greetings Administrator, they always seem to add a call Routing Rule.
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Giving yet another nod to the ever-expanding world of security on Cisco equipment, we’re now looking at how to set up secure SIP trunks and secure hardware conferencing using a CA-signed certificate. As always, the operations detailed in this blog may not be the final word on configuring the items.
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One of the complications of gateway certificates is replacing old certificates on CUCM, after a secure gateway dies. Take it from someone who has been there, the easiest way to get the new certificates from a secure gateway onto CUCM is to change the name of the gateway.
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Here’s help with getting Tomcat Certificates added to a Cisco Unified Communications Manager Web page.
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Under certain circumstances, when opening Outlook on a Windows computer, ViewMail may throw the following error: Cisco ViewMail encountered one or more errors. ViewMail functionality is not available for the following Outlook email accounts(s): [sic] (Gives the name of the account, probably “Microsoft Exchange Server”) To send a log file to your system administrator for […]
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This blog is one of five dealing with the encryption of various Cisco UC devices. This particular piece deals with setting up encrypted calls between phones on a cluster and Cisco Unity Connection.
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Once again, we’re prompted to write because there isn’t a lot of documentation on a particular subject, and we’re interested in passing along configurations that we got to work. SRST is something that’s been around for some time, but using CME for SRST is relatively new.
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When the CUPC application is being rolled out, one of the things that seems to make administrators go nuts is the fact that the authentication that looks like it’s taking place when a user logs in is only partial authentication. Eventually administrators discover the spot to go within CUPC to add more usernames and passwords […]
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This blog is one of five dealing with the encryption of various Cisco UC devices. This particular piece deals with setting up a Secure Gateway.
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This blog is one of five dealing with the encryption of various Cisco UC devices. This particular piece deals with setting up Secure Hardware Conferencing.
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Peter Welcher
Carole Warner Reece
Terry Slattery
William Bell
Renee Wagner
Paul Smith
Denise Donohue
David Yarashus
Stephen Fala
Paul H. Mauritz
Carl King
Mike Blunt
John Cavanaugh
Samuel Bickham
Joe LaRosa
Virgilio “Bong” has sixteen years of professional experience in IT industry from academe, technical and customer support, pre-sales, post sales, project management, training and enablement. He has worked in Cisco Technical Assistance Center (TAC) as a member of the WAN and LAN Switching team. Bong now works for Tech Data as the Field Solutions Architect with a focus on Cisco Security and holds a few Cisco certifications including Fire Jumper Elite.
John is our CTO and the practice lead for a talented team of consultants focused on designing and delivering scalable and secure infrastructure solutions to customers across multiple industry verticals and technologies. Previously he has held several positions including Executive Director/Chief Architect for Global Network Services at JPMorgan Chase. In that capacity, he led a team managing network architecture and services. Prior to his role at JPMorgan Chase, John was a Distinguished Engineer at Cisco working across a number of verticals including Higher Education, Finance, Retail, Government, and Health Care.
He is an expert in working with groups to identify business needs, and align technology strategies to enable business strategies, building in agility and scalability to allow for future changes. John is experienced in the architecture and design of highly available, secure, network infrastructure and data centers, and has worked on projects worldwide. He has worked in both the business and regulatory environments for the design and deployment of complex IT infrastructures.